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    "description": "A Ouvidoria \u00e9 o \u00d3rg\u00e3o da Prefeitura 
            
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Municipal de Teres\u00f3polis, que tem por compet\u00eancia registrar 
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Municipal de Teres\u00f3polis, que tem por compet\u00eancia registrar 
            
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e dar tratamento adequado \u00e0s reclama\u00e7\u00f5es, 
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sugest\u00f5es, den\u00fancias e elogios sobre os servi\u00e7os 
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sugest\u00f5es, den\u00fancias e elogios sobre os servi\u00e7os 
            
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prestados pela Prefeitura, oriundos do P\u00fablico Interno e do 
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prestados pela Prefeitura, oriundos do P\u00fablico Interno e do 
            
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P\u00fablico Externo; sugerir mudan\u00e7as, tanto gerenciais como de 
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P\u00fablico Externo; sugerir mudan\u00e7as, tanto gerenciais como de 
            
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procedimento, mediante an\u00e1lise e interpreta\u00e7\u00e3o das 
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procedimento, mediante an\u00e1lise e interpreta\u00e7\u00e3o das 
            
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percep\u00e7\u00f5es dos cidad\u00e3os, com produ\u00e7\u00e3o de 
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percep\u00e7\u00f5es dos cidad\u00e3os, com produ\u00e7\u00e3o de 
            
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relat\u00f3rios destinados ao Prefeito, nos quais s\u00e3o apontadas 
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relat\u00f3rios destinados ao Prefeito, nos quais s\u00e3o apontadas 
            
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as principais defici\u00eancias ou irregularidades, sob o ponto de 
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as principais defici\u00eancias ou irregularidades, sob o ponto de 
            
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vista dos mesmos; estreitar, desta forma, a integra\u00e7\u00e3o entre 
            
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a sociedade e o governo municipal, permitindo melhorar a qualidade dos 
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a sociedade e o governo municipal, permitindo melhorar a qualidade dos 
            
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servi\u00e7os prestados, evidenciando transpar\u00eancia em suas 
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servi\u00e7os prestados, evidenciando transpar\u00eancia em suas 
            
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rela\u00e7\u00f5es; defender os direitos e interesses do cidad\u00e3o 
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rela\u00e7\u00f5es; defender os direitos e interesses do cidad\u00e3o 
            
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junto ao governo municipal.\r\n\r\nSeus servi\u00e7os s\u00e3o 
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junto ao governo municipal.\r\n\r\nSeus servi\u00e7os s\u00e3o 
            
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amea\u00e7ados por atos da administra\u00e7\u00e3o p\u00fablica. 
            
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Gerencia tamb\u00e9m o aplicativo que permite acesso \u00e0 
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